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3R Consulting Ltd
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Chester, Cheshire
IT Support Engineer
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Salary: £22,600 per annum + bonus and great benefits |
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Overview
Our Award Winning IT & Communications Client are seeking to add a talented Data Support Specialist to their Team, to support the growth of the business. They are looking for people who possess a strong technical understanding along with experience gained from working within the Telecommunications industry. The Data Support Specialist role encompasses both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support. Job Objectives: •To provide an excellent customer service experience whilst managing customer expectation •To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony •To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal / external customers •Build and Provision VoIP orders for customers •Provisioning and installing hardware •Provide product training to customers •To provide day to day product support to existing customers •To be competent navigating 3rd party web portals and quick to learn technical processes •Site visits to resolve issues when required •Provide out of hours support to customers on a rota basis Skills & Knowledge: •Telecoms background – knowledge of: oNetwork hardware – PC’s, Switches, Routers & Firewalls oNetworking TCP/IP, DNS, VPN’s & Router configuration oHosted / IP Telephony systems & SIP Trunks •Excellent customer service & communication skills •Positive attitude •Affective time management skills, with a logical approach to problem solving •Ability to work under pressure and within time constraints •Ability to manage workload whilst reviewing changing priorities •Ability to work alone as well as part of a team Benefits: •Great salary of £22,600, with 20 days holiday, increasing each year by one day to a maximum of 30 days •Bank holidays in addition to holiday allowance •Work place pension •Attendance bonus •Company bonus This job was originally posted as www.totaljobs.com/job/89772673