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Heat Recruitment
,
London, Greater London
Quality Auditor
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Salary: Up to £24,500 per annum OTE £25,500 |
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Overview
A leading provider of outsourced Customer Service to various clients within the Motor, Household and Warranty sectors are now looking to add a Quality Auditor to their team in Croydon to monitor calls and ensure that a first class service is provided to their clients. The Opportunity To continuously monitor and measure the quality of Operations calls and files, providing feedback, and coaching where required. To mitigate both volume and content of complaints through the effective identification of issues impacting the quality of the customer experience. To support a customer centric service in Operations, which delivers outstanding customer experiences each and every day. What’s needed for me to be considered? · Appraisal of customer service calls preferably via some form of auditing · Ability to interpret and analyse data and identify trends · Ability to describe and understand the difference between good and outstanding customer service What next? Apply today to be considered for this opportunity.If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client.In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.