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Alpha LSG
,
Manchester, Greater Manchester
Customer Services Co-ordinator
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
What the role is: The role of Managed Services Co-ordinator is a part-time role working 24 hours per week. This role will assist with the varied day-today administrative tasks within our Management Services Department. The role will report directly to the Senior Manager – Managed Services and Account Support. What you’ll be doing will include: Collating and inputting unit information including:- Weekly and monthly internal service reports Airline end of month statistics End of month Company statistics Checking airline programmes Provide operational support to the units Producing dummy delivery notes and conducting regular checks Keep on top of new procedures and policies as and when they are issued by the customer Following up missing or incomplete information to ensure all relevant information is available to produce on time reports Recognising and implementing opportunities for efficiencies in administration. At the same time adopting a continuous improvement approach by regularly reviewing procedures then implementing and/or proposing change. Answering telephone calls or other enquiries General admin duties as required What you’ll have will include: Previous administrative experience and be confident using Microsoft Word, Powerpoint and Excel Ability to work well under pressure High level analytical and numerical skills Will be enthusiastic, self-motivated, proactive and persuasive Excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues and managers on the phone daily Demonstrate a high level of attention to detail and organisation, be disciplined in your work and have a can do attitude What’s in it for you: Free meals and drink on site Dental, optical and treatment cover through our Simply Health Cash Plan Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues, 24 hours a day, seven days a week Cycle to Work Scheme Pension scheme and life cover Flight & Leisure discounts