Claims Assessor

What you'll be doing: To pro-actively assess and manage Disability claims that may include Waiver of Premium, Income Protection, Critical Illness and Life Time Care benefit (and other product benefits that are specific to a client account) To deliver an accurate, efficient and quality service in line with the CLPS service level agreements and receive good feedback following internal and external claim audits. To interpret policy terms and conditions, medical evidence and financial accounts in order to reach a decision on the validity of a claim. Provide thorough and robust justifications of decisions and refer cases to third parties including, CMO, re-assurers and client company contacts in an accurate and clear manner. What we're looking for: ·Excellent written and oral skills Claims experience - either critical illness, long term care or income protection Ideally some knowledge of customer contracts Customer service skills Good knowledge of Word & Excel Minimum of 5 GCSE's with Maths & English & Grade C or above. Commitment to self-development i.e.) research of medical conditions Maybe appropriate to attend internal and external training courses/forums to support this role. Some experience of Complaint and Appeal handling preferable About Capita Regulated Services Capita Regulated Services are a portfolio of UK and international businesses providing life, pension and mortgage services for a range of clients. We provide an accurate and full life-cycle of health and bereavement claims management for life and pensions products, including maturities, by focusing on adding value to your client through advocacy. Our solution has been developed as a means to deliver a better customer experience at the same time as creating growth opportunities Capita Regulated Services are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. What's in it for you? A competitive basic salary of £30-35K basic 23 days holiday per annum (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact Alison Cunningham. We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.