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French German Recruitment
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Manchester, Greater Manchester
German speaking Customer Service Advisor
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Job Type: Full-time |
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Salary: £27,000 per annum |
Overview
We are currently seeking an experienced, enthusiastic and motivated individual for the position of Order Entry and Customer Service Advisor. Excellent technical and operational customer service skills are essential with a knowledge in all aspects of order entry, processing and maintenance which should be performed with little or no supervisory guidance. This would include, but not limited to: managing customer enquiries and requests, requests for updates and maintenance of customer masters, managing, tracking and expediting customer orders, initiating customer product return process, proactive involvement in resolving customer complaints, create and maintain customer information records, process billing documents, review billing errors, and issuance of corrections as needed. Key Responsibilities: Account ownership and management of customer relationships (internal and external). Communicate effectively with customers, sales representatives, sales managers, warehouses, plants and all other internal groups required to meet customer needs. Processing orders using SAP Credit checking existing and new accounts Providing quotations Purchase order processing Providing customer service support via email, telephone Communicate actively with the sales, supply chain and finance department Follow up customer queries Knowledge, skills and abilities: Fluent in English and German language - written and spoken Other languages such as French, Spanish, Italian and Hungarian could also be of interest Good working knowledge of SAP and Microsoft Outlook, Word, Excel & PowerPoint. Thorough understanding and ownership of customer services process Professional ability to handle customer problems and needs. Exceptional inter-personal skills and use of these skills in a high stress customer focused environment. Problem solving skills and techniques. Strong negotiation skills. Ability to handle multiple priorities and manage time effectively. Proactive in operating within an environment with minimal supervision.