Junior Technology Analyst (1st Line Support)

Firway Consulting Ltd ,
London, Greater London
More Details
Contract Type: Contract
Salary: £24,000 per annum

Overview

Key skills (1st Line Support, Windows Desktop, Some Server, Office, Some Networking (TCP/IP, DHCP, Switching and routing) 6 Months - 1 Year Commercial Experience This is a three month fixed term contract, Extendable to six months with a potential permanent role after the initial 6 months period. My Client is high profile Marketing / PR company who are looking to recruit a Technology Analyst to provide solid 1st line technical support to telephone requests and e-mails from all internal customers based in London and our international offices. The successful candidate will ensure that support issues are dealt with promptly and appropriately or escalated to the relevant members of the team as well as third parties. You will be involved in undertaking projects necessary for the smooth running and progression of IT within the business. Key Objectives: To provide first and some second level technical support to telephone and email requests from users for all PC hardware, software, phones, AV equipment as well and associated peripherals. To log support calls and document their outcome to facilitate the resolution of common queries. To redirect or escalate support requests as appropriate to members of the team and third parties. Pro-actively provide information to users on the progress of outstanding support calls. To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment. To install and configure operating systems and software to agreed standards under the direction of the IT Manager. To assist in the compilation and maintenance of an accurate inventory of hardware and software. To assist in the compilation of the support team’s technical documentation, guidelines and procedures and ensure they are disseminated to users. Induct new starts on the businesses IT systems and processes. To provide at all times a professional, courteous and rapid response to individual users. Key Skills: Microsoft Windows Operating Systems (desktop and server platforms - Windows 10 and Server 2016) Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, switching and routing Maintenance/monitoring of antivirus solutions and software packages Virtualisation solutions (Hyper-V) It would be advantageous if you also hold any of the following qualifications: Microsoft certifications (eg MCP, MCSA, MCSE or MCDBA) CompTIA Network certification This is a three month fixed term contract, Extendable to six months with a potential permanent role after the initial 6 months period. Key skills (1st Line Support, Windows Desktop, Some Server, Office, Some Networking (TCP/IP, DHCP, Switching and routing), 6 Months - 1 Year Commercial Experience

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