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NL RECRUITMENT
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London, Greater London
Quality Control Lead Generator
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
Location: City of London, 5 minutes’ walk from Old Street Station Salary: £26 000 p.a Working hours: Monday to Friday 9am-5pm (Full Time only) A industry leading IT software Communications company is looking for a Quality Insurance Officer to oversee the day to day of its agents. Responsibilities: Ensure all leads are checked and processed within set SLAs Supplying constructive feedback for training purposes Reduce lead rejections by 10% or more in first year Lead sessions with the team to optimise lead quality Create a strategy for optimising staff training Look at ways to optimise QC dashboard in CRM Lead training on CRM platform Creation / amending campaign surveys in CRM platform Adding / removing operators within CRM platform Supply daily reports on lead delivery to Ops Director Support TM Co-ordinator with lead hand over (direct to client) Monitoring Microsoft inboxes Supporting Manager with program emailing / setup This is an excellent opportunity to work for a fantastic organisation within an existing telemarketing team. If this sounds of interest to you, please apply to NL Recruitment now by submitting your CV or give us a call on 0207-395-1380.