Operations Manager Housing

CHANGING LIVES HOUSING TRUST ,
London, Greater London
More Details
Job Type: Full-time
Salary: £28,000 per annum

Overview

Changing Lives Housing Trust Job title Operations Manager Responsible to Head of Operations Location : South East and South London Hours of work Your hours of work are those required to carry out your duties to the satisfaction of the company as necessitated by the needs of the business, you will be expected to work 40 hours per week and participation in the on-call rota. Purpose of the job We are seeking to appoint an outstanding leader who will be accountable for operational performance of a designated area within the organisation which provides floating supported Housing and 24/7 supported housing. This will include the responsibility for line management of Project Worker, Senior Project Workers and Project Managers, the management of quality and cost control, commissioning, engaging with a spectrum of stakeholders and ensuring regulatory requirements are satisfied. The post holder will be responsible for promoting best practice through a culture of continuous improvement and development. Bringing to the attention of the Head of Operations and Director any areas where improvement could be made and also areas of good practice. Some duties and responsibilities include: Provide operational ownership, leadership and oversight. Operational planning with commercial accountability for cost control, financial performance, business growth and development. To be a positive leader and to represent the company professionally to all external contacts. Registration with CQC to manage our services providing supported housing in non-registered services. To maintain compliance with all relevant legislation and regulatory guidance. Your key responsibilities will centre on ensuring that the services are run in accordance with company ethos and CQC standards. To ensure the service meets all organisational and statutory requirements and complies with Care Quality Commission Standards and guidelines and our own standards, policies and procedures. To oversee the delivery of high quality, person centred support to all individuals, development of corporate documentation, policies and procedures. Make sure complaints are dealt with in line with our policies. To report closely to the Head of Operations on practice in the service both good and areas that need improvement. To be involved in additional projects as required by the Head of Operations or Director Assist with induction of new starters ensuring that competency and induction paperwork is signed off To undertake areas of business development as required What we are looking for: You will have demonstrable experience and success in an operational role in Social or Supported Housing a background in; multi-site supported living, alongside partnering with local authorities to deliver sustainable floating support and 24/7 supported housing . The post requires the responsibility of adhering to Changing Lives Housing Trust Mission Statement, vision and values and Statement of Purpose. Closing Date: 13/04/20 Reference ID: Operations Manager 02 Job Types: Full-time, Permanent Salary: competitive and dependent on experience Experience: Supported Housing : 3 years ( must have) CQC: 3 years (Preferred) As team leader supported housing with ambition for the next step into operations management ( Nice to have ) Education: A Levels plus NVQ levels minimum level 3

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