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Contact Centre Partners
,
Aylesbury, Buckinghamshire
Customer Service Advisors x 10 12 to 18 month FTC
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Contact Centre Partners (CCP) is a specialist recruitment consultancy that provides permanent, interim, and temporary staffing solutions within customer contact. We are delighted to be working alongside well known and rewarding company to help support them with their continuing growth as we look to recruit multiple Customer Service Advisors who will be placed in three of their ever growing teams based within their contact centre in Buckinghamshire. Working on shift patterns Monday to Friday between the hours of 08:00 to 18:00. The role of a Customer Service Advisor within this organisation will be to take responsibility for providing excellent customer service and being at the forefront of dealing with customer orders. This will be through various methods of inbound and outbound activity while embracing the company's core values through service and support to both customers and clients. There will be administrative duties to coincide and support customers with day to day queries. Within some of the roles there will be face to face customer contact also, so a professional manner and confidence is key. If you are looking to take your career to the next level within a fast-paced environment this may be the role for you. The role will entail but not limited to: Responding to calls, emails webchat, social media, letters, faxes etc Face to Face customer contact Dealing with escalations or complaints Updating any changes on the customer database To apply for this role, you must have the following: Previous experience within a Customer Service environment IT skills in Microsoft Office/Word/Excel/Outlook Enthusiastic team player Ability to work in a fast-paced environment For more information on this role or to be considered please send your CV