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FirstSource Solutions
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Cardiff, South Glamorgan
Customer Service Advisor
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Job Type: Full-time |
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Salary: £17,076 per annum |
Overview
Customer Service Advisor Cardiff Bay £17,076.40 Full time- 40 hours per week Operational Hours between 8am & 8pm Monday - Friday 8am - 6pm Saturday (Closed Sundays & Bank Holidays) We are looking for applicants who want to provide an exceptional customer service to our customers, who have a keen eye for detail and eager to resolve queries thoroughly. If this sounds like you, you could be our next Firstsourcer in our Cardiff Bay office. Firstsource Solutions are a Business Process Operator (don’t let this confuse you, it means we are an Outsourced Contact Centre and work in partnership with some of the greatest brands in the UK). We are not just any Outsourcer though, we are an award winning centre which is the Welsh Contact Centre Forum’s Most Engaged Employer for the last two years. If that isn’t enough We are Outsourcer of the Year for 5 of the last 7 years. Currently we are working with a top energy brand… this means you will speak to customers about anything from gas, electricity, sustainability, smart meters etc. Firstsource is passionate about its Firstsourcers and currently in Cardiff we are prioritising: Wellness: Our Fitsource initiative was created to look after physical, mental, financial and social wellbeing Diversity: We have different inclusion forums in place to create tailored calendars and events for a wide range of Firstsourcers. Firstsourcers are paid fortnightly, have bonus opportunities, a healthcare plan, social events calendar, onsite canteen, have fresh fruit, an onsite multi faith room, volunteering opportunities, increasing holiday days, maternity, paternity payments with tenure & £500 refer a friend scheme. The contact centre is open Monday - Friday 8:00am- 8:00pm and Saturday 8:00am- 6:00pm so your shifts will vary between these times. You will have 2 Saturdays off in 4 which means you get a full weekend off on these weeks. What will you be doing on a daily basis: · You’ll join our inbound customer service team, who are the first point of contact for our customers · Every day will be different, but you will always be the friendly voice that welcomes and supports our customers · You'll speak to a variety of different customers, who will be asking you a range of questions. A good majority of the calls we receive are in relation to a customer’s bills- so having experience in something like billing or collections would be great, but not essential · You'll also be leading the way in the movement for Smart Meters, giving lots of information and helping our customers to organise the installation process After you're fully comfortable helping our customers, you will start to see our PeopleFirst Plan and what this means for you. This could be personal development, learning new skills or promotional opportunities. You should apply if you: Have the right to work in the UK Can demonstrate how you have cared for customers in your career to date Can explain things clearly and with ease Have a passion for knowledge, allowing you to educate customers on the latest services and products. Are friendly, kind and reliable Demonstrate a can-do attitude, able to work well in a team, motivating other Firstsourcers Want to be a Firstsourcer Are able to navigate a computer to get what you need