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Ventula Consulting Limited
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Caerphilly, Gwent
1st Line Support Engineer (helpdesk) Caerphilly Up to £25k Benefi
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Salary: £20000 - £25000 per annum, Benefits + corporate package |
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Overview
1 st Line Support Engineer (helpdesk) – Caerphilly – Up to £25k Benefits A Global tech company are looking for a 1st line support engineer with previous experience in a helpdesk role. Specifically, in IT. The ideal candidate will be in charge for improving the service they provide to their customers. Specific Requirements: Previous experience in a customer service role Great written and verbal communication skills. A fair understanding of infrastructure technologies. Basic understanding of IT servers Previous experience working well under pressure ITIL certification (Ideal) Awareness of ITIL framework and its role in IT is ideal. A fair understanding of Microsoft Windows Server, storage/backup Required Duties: Conduct Root Cause Analysis Manage client communication on assigned tickets Work on maintaining client relationship by attending to their requirements Proactively work towards resolving incidents Make sure that incidents are progressed to 2nd and 3rd line support teams where appropriate Conduct and assist in troubleshooting problems Ensure that all changes are documented Be an ambassador for the IT team both within and outside of the company Qualifications required: ITIL Certification (Ideal) Benefits: There are numerous benefits that this company provides, such as a quarterly bonus and internal and external training. This role is based in Wales and offers a salary of up to £25k Bonus. This job was originally posted as www.totaljobs.com/job/89959434