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Cloud Decisions
,
Caerphilly, Gwent
1st/2nd Line Support Engineer
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Job Type: Full-time |
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Salary: £25,800 per annum |
Overview
Infrastructure Support Engineer - Global IT Provider £25,800 Bonus (inc Shift Allow) Want to join a Global IT Services Provider with an outstanding reputation? Looking for an opportunity to accelerate your technical infrastructure skills? We are working with one of the UK’s top IT Managed Services Providers (MSP) as they look to grow their support team in South Wales. As an organisation, they support some of the UK’s largest enterprise organisations and have a reputation as being one of the best in the business. Multiple-time Microsoft Partner of the Year Winner, AWS Advanced Partner… you name it, they’re great at it What we’re looking for We are looking for confident, enthusiastic and motivated Infrastructure Support Engineers who want to join a growing MSP with exciting career opportunities and progression with Microsoft certifications MCSA / MS AZ Exams. From day one you will be involved with Server and Infrastructure issues, accelerating your technical experience and pushing you to progress through the support team in senior roles. The ideal candidate will have at least 12 months experience within a helpdesk role and can hit the ground running in a fast paced environment, coping well under pressure with a real drive to succeed. Acting when necessary as a mentor to fellow colleagues in your team, becoming a role model and setting high levels of customer service at all times. Exposure to a diverse mix and client solutions and multi vendor technologies Working across the very latest Cloud technologies. Managing all tickets logged Managing client communication Mix of Proactive and reactive incidents Building strong client relationships through excellent communication skills Work with internal departments to highlight client concerns and resolve incidents Enrol on a structured training plan to further develop career, moving to 2nd Line Ensure an effective assignment and escalation of incidents to level 2 and level 3 support teams You’ll be equipped with the latest in productivity and collaborative solutions designed to help you. Basic knowledge around IT server infrastructure The specific technologies and technical experience for this role they want are with: Microsoft Windows Server Active Directory Azure/AWS VMWare Unix SQL SAN (Storage) Networking What’s in it for you… An opportunity to join one of the UK’s top IT Service Providers A structured learning and development pathway to grow your technical skills Promote from within culture… if your skills improve… you get promoted What to do next Get in touch with us Cloud Decisions are proud to have teamed up with Microsoft as part of the brand new Microsoft Talent Concierge, helping you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are certified in Microsoft Azure & Microsoft365, allowing us to have an unparalleled level of conversation with you about your technical/consulting experience, establish whether this role is right for you and connect you with other opportunities that suit your background.