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Watmos Community Homes
,
London, Greater London
Income & Financial Inclusion Officer
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Job Type: Full-time |
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Salary: £29,827 per annum |
Overview
Leading the way in resident managed housing Watmos' unique approach has put it at the forefront of transforming communities and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives. This role involves maximising the three London TMOs’ income collection by implementing and maintaining effective processes for prevention, management and recovery of rent arrears, former tenant arrears and other resident-related charges and debts. You will be providing a proactive and comprehensive customer service to residents and performing financial inclusion activities including the identification of potential arrears and early intervention by managing and maintaining risk registers. The successful candidate will possess strong communication, written, time management, organisational and interpersonal skills. Job Purpose: · To maximise income collection by ensuring that efficient and effective processes are implemented and maintained for the prevention, management and recovery of rent arrears, former tenant arrears, service charges and any other resident-related charges and debts. The postholder will deliver high quality rent collection and arrears recovery services including rent collection, garage rent, leaseholders’ service charges (including freeholders with charges) and collection of all arrears across all London TMOs. The postholder should provide comprehensive customer service including: providing residents with financial documentation when requested, setting up payment plans, chasing missing payments, ordering swipe payment cards and referring residents in need of specialist support. The postholder will also perform financial inclusion activities including the identification of potential arrears and early intervention by maintaining accurate risk registers and conducting personal contact, providing ad hoc housing benefit and other financial advice where necessary. The Income and Financial Inclusion Officer will ensure that all activities undertaken are carried out to the highest standards of integrity and professionalism in accordance with the London TMO policies and procedures. Represent Watmos at court hearings. Cover the work of the Senior Income Officer and Senior Tenancy Officer when required e.g. during holidays or absence.