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Capita
,
Manchester, Greater Manchester
Senior Resource Planning Analyst
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Becoming Senior Resource Planning Analyst with Capita EMS: Working in Capita EMS you will hold lead responsibility within the Resource Planning team to ensure all aspects of the forecasting, scheduling and real time management processes are delivered on time and to a high standard across telephony, back office and field operations. You will also take ownership of the Capacity Planning and FTE tracking processes to provide strategic information and recommendations to the senior management team in the medium and long term to drive performance, deliver SLAs and CDIs and minimise service risk What you'll be doing: Ownership, maintenance and development of EMS capacity plans and their usage Ownership, maintenance and development of the EMS Establishment Tracker tool Derive strategic information and recommendations and deliver to the operational managers to support key decisions Use business modelling principles to support resource planning requirements from Programme, Business Change and other project working groups and support implementation and delivery To present data and information in a clear and concise, but informative and directional format To be able to communicate to colleagues and stakeholders at all levels and influence outcomes to deliver performance objectives or required outcomes To build strong relationships between the Resource Planning team, the operational teams and all other contacts To support delivery of general RP activities working closely with other members of the Resource Planning Team To support in the development of skills and experience across the Resource Planning Team and EMS What we're looking for: Previous Resource Planning experience Experience of forecasting/scheduling/Real Time Stakeholder engagement Strong Excel skills 'Can do' attitude Flexibility / Adaptability About Capita EMS At the Electronic Monitoring Service (EMS), we're keeping the public safe. We're providing the Ministry of Justice with electronic monitoring services (including 'tagging') across England and Wales. Our technology is deterring individuals from breaking their curfews and places a stronger emphasis on rehabilitation. Join us and discover better as you pave the way for a safer society. What's in it for you? 23 days holiday (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.