Product Features
Blog
Contact Us
Sign In
LMA Recruitment
,
Hove, East Sussex
Customer Service Temp
Overview
A leading insurance company requires an experienced customer service advisor to manage inbound calls within their claims department Key Responsibilities Ensuring that all new correspondence received is correctly uploaded to systems Chasing outstanding information as determined by the review date set and updating systems appropriately. Dealing with all aspects of customer communication by taking and making calls, dealing with letters and emails, and using the most appropriate method of keeping customers informed eg: phone, letter, email, text, so that unnecessary incoming contact is minimised. Liaising with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information. Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customer's expectations. Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation Skills and Experience Previous customer service experience including good written and verbal communication with customers. Ability to multitask and manage conflict with customers over the phone. Experience of using Microsoft systems including Outlook, Excel and Word is an advantage, but will be provided with specific business system training. Experience within the financial services industry would be an advantage, or experience within other types of administration roles including call centres or customer service centres would be appropriate. Previous customer service experience beneficial including both good written and verbal communication with customers. Other information: This role is a temporary role for initially 3 months. Hours of work at Monday to Friday 9am - 5pm.