Repairs Planner-Scheduler - Social Housing - Portishead

Repairs Scheduler/Planner - Social Housing - Portishead Permanent Full Time role and Part Time role Available £20,000 - £23,000 Benefits Our client is an innovative award-winning main contractor specialising in refurbishment and regeneration of social housing. Due to their continued success delivering long term contracts they are looking to hire passionate people to provide an exceptional customer journey. Key Responsibilities: The ideal candidate will be required to Customer service focused essential Possess a minimum of 2 years Social Housing repairs experience Experience using the DRS scheduling system preferable Work within the policies, criteria and timescales adopted by the organisation relating the scheduling of work (i.e. timescales for repairs, servicing, void turn-around, material distribution), as well as other Customer Promises for which the Home Repairs Service is responsible Schedule and allocate resources to maximise productivity and performance, including daily monitoring of works in and out of target, liaising with customers and staff to ensure works are completed appropriately and that excellent service is provided Respond to unexpected operational changes by redirecting resources or amending appointments, in consultation with the appropriate technical/trade supervisory staff keeping the customer informed Ensure enquiries are dealt with during, or immediately following, the first contact with the customer. Responsible for the production and maintenance of detailed records of works completed, whether manual or electronic, for example scheduling system, compliance testing and maintenance activities for Gas, Electrical and other specialist function, and where appropriate, ensuring that information is transferred to other business streams. Monitor, report, and advise on the performance of functions for which you are responsible, identifying opportunities for improvement Assist the Planning Team Leader in reviewing/developing new operational procedures that will enhance our customers' experience. Liaise with service managers/supervisors, contact and housing teams ensuring the service runs smoothly. Able to work and learn quickly in a fast paced, fun and dynamic environment We are offering a permanent position and the opportunity to develop in a continuously growing company Why Apply? You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive starting at £20,000 with progression Benefits. You will be part of a stable business with ambitious growth plans over the next 5 years. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.