Legal Administrator - Wimbledon - 22k

Next Employment ,
London, Greater London
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Legal Administrator Wimbledon £22k Working for a well-known financial company based in Wimbledon. I am looking for a great administrator who will work in a great team You will have excellent administration skills, strong attention to detail and excellent Excel. You will be part of the Civil Litigation Administration team responsible for the servicing of in-life loans on the system. Your role will require tasks such as processing of client and solicitor contract documentation prior to financing, responding to customer (solicitor and end client and internal) phone calls/e-mails, proactive outbound customer calls and fulfilment of all external and internal SLAs as set by line management. It would be beneficial to have strong excel Reconciling hard copy customer documentation packs received with the those on the system Accurately capture customer privacy consents and marketing preferences in the system to ensure compliance with GDPR regulation Process inbound documentation and input data onto the system Manage data retention process for Civil Litigation, through transferring or recalling documentation to / from our secure storage partner Manage and respond to inbound e-mail and telephone enquires in a consistent and professional manner Maintain the company’s compliance with all applicable regulation. This will include ensuring at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principle Managing bespoke Solicitor processes Create, amend and re-setup claims on system Own and drive resolution of Solicitor and end Client issues Participating in testing new system changes as and when required Risk & Compliance Ensure AML / KYC customer checks have been complete for all customers Maintain compliance with all applicable regulation, including GDPR, FCA principles and internal procedures for Treating Customer Fairly Ensure all reporting and reviwing activites required by the Regulatory Bodies are carried out to the standards required

People also viewed