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Alexander Hancock Recruitment
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Manchester, Greater Manchester
Customer Care Coordinator
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Our Client is looking for a Customer Care Coordinator with experience of working in the Chemical Industry and with shipping experience to be responsible for key account customers; managing all aspects of the sales process from receipt of enquiry to shipment & invoicing Role and Responsibilities for the position of Customer Care Coordinator: Liaison with agents & warehouses worldwide to arrange and coordinate dispatches / paperwork follow-up Dealing with international shipments including producing necessary paperwork & Certificates of Analysis Managing stock levels and identifying and resolving discrepancies Complaint resolution & non-conformance logging, experience of ISO audits an advantage Identifying areas for continuous improvement & developing processes if necessary, under management guidance Processing bank documents and experience of handling Letters of Credit General office support as directed by management Skills required for the role of Customer Care Coordinator: Proven experience within a customer support function included excellent telephone skills and experience of face to face customer interactions Experience of handling key accounts in the chemical / manufacturing industry Experience of supplier liaison / purchasing desirable (training can be provided) Export experience - an understanding of Inco terms and export procedures / documentation such as ATR, Certificates of Origin, Safety Data sheets etc. Familiar with Croners export guide or similar Strong administration and organization skills, attention to detail Proactive and must be able to multi-task Microsoft Office & Excel to a good standard. Powerpoint an advantage Language skills an advantage, in particular Spanish, German, French but not essential