Lead Case Specialist

CRG TEC ,
Brighton, East Sussex
More Details
Job Type: Full-time
Salary: £45,000 per annum

Overview

Lead Case Specialist Location: Brighton Salary Circa £45k depending on experience Hours: Monday to Friday, 35 hour week. Core hours: 10am to 3:30pm, flexible either side of this Genuine industry leading benefits Inc.: flexitime, work from home encouraged, enhanced parental leave, market leading pension scheme, performance bonus and childcare vouchers among loads more Imagine this…you no longer have to trek to London or surrounding areas to get to work, this role is Central Brighton (on your door step), you're working for a business who promote working from home & flexitime (great if you've got youngsters, do the school runs or just enjoy your own space), you're being recognised and rewarded for going the extra mile and all while having one the best benefits packages in the south (especially if you're a stickler when it comes to your pension pot) If that's grabbed your attention then feel free to read on… The Job: We're looking for a Lead Case Specialist to work with our team - managing the end to end complaints process of the business. You will be directing cases from the initial received complaint, then designing your best process for efficient handling and presenting that to stakeholders for effective resolution management. It's a great opportunity for you to make your mark in a nationally recognised institute Your Background: To do this role, you'll have the confidence and experience in liaising with the relevant parties involved in a case management or complaints process. We really need somebody who thrives when it comes to developing processes. Being a natural problem solver with the ability to analyse and assess information that leads to an efficient resolution process is key. If you're handling a portfolio of cases in your current day to day role that involves taking a complaint and seeing it through, then this could be for you. As the lead within the team you won't be a stranger to coaching and mentoring colleagues within your circle. If you have management experience then great, if not then don't worry, as long as you're enthusiastic about leading a team. We'd like you to have an excellent understanding of a complaints handling processes, from submission to resolution - we are open to type of experience and industry you have worked within, but we do need somebody experienced to take this lead role within the team. Next Steps: If you've got to this point and like the look of what you've read so far then there's a couple of ways to be considered: You can either call me (Ross) directly on the number below and we'll have an open chat, giving you the chance to see if this is the right move for your career Or feel free to apply for the position with your most recent CV and I can get in touch with you at a time that fits your schedule Looking forward to speaking with you

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