Engineering Manager

V3 Group ,
Caswell, West Glamorgan
More Details
Job Type: Full-time
Salary: £40,000 per annum

Overview

Major Objectives of Role Responsible for all FM Service lines to the client and tenants, supporting the lettings process and ensuring retention of existing tenants. Oversee, organise, and manage the workload of the planned preventative maintenance on engineering services carried out by the technical team, including breakdowns, carrying out fault diagnosis, repair or advice as required. Must have the ability to provide exceptional customer service and ensuring delivery against all SLA's and KPI's to the Client are met. Demonstrable experience with hard and soft services facilities management, health and safety management, evaluating tender opportunities, contract retention and profit realisation, training and developing circa 20 staff and management of financial procedures Core Services Delivery : ·Responsible for all FM Service lines to the client and tenants, supporting the lettings process and ensuring retention of existing tenants. ·Responsible for Services and specialist environment systems operating within an Electronic/0ptical Device' production and support accommodation environment, 25 acre site 160ksq ft. ·Oversee, organise and schedule the workload of all PPM's on engineering services carried out by the technical team, as produced by the Computer Aided Facilities Maintenance system, QFM. ·Organise and manage all direct reports and sub-contractors as required, and issue tasks through the QFM helpdesk. ·Identify any additional works and implement on authorisation. ·Monitor completion rates, check legislative tasks are carried out on time and in line with current legislation. ·Complete work sheets for works undertaken and obtain authorisation from the clients' representative. ·Attend breakdowns, assist fault diagnosis, advice as required. ·Provide effective resource planning to cover absence ·Promote the sites' reputation for exceptional standards of customer care and service through the company core behaviors at all times, both in and out of the site. ·Attend training courses and meetings as and when requested to do so and be responsible for own development as well as development of the technical team. ·Comply with the company ethos regarding safety, appearance and image. ·Comply with the provisions of the Company's Health and Safety and Fire Policy and Procedures. ·Support staff appraisal process in relation to setting objectives that are both achievable and measurable within the technical team. ·Authorised Person:- the company operate a safety permit and isolation system at Caswell. This role will incorporate being an Authorised Person with regard to issuing and receiving Hot works, High works, confined spaces, mechanical service Isolations etc, after a period of training and site experience. Authorised Person for issue of Electrical LV Permits (Only if successful person is electrically accredited or otherwise trained to electrically competent level). Continuous Improvement: ·To continually review the processes and define/implement a change that will both improve efficiency whilst delivering a smarter way of working. Thereafter ensure that the change is sustained within the working environment. Financial ·Exceed financial targets across all revenue lines with close management of the facilities department through regular target setting and planning. ·Control cost lines in the business within budgetary guidelines. Make recommendations to Account Manager on further OPEX cost savings. ·Present annual budgets to the Directors with recommendations on price increases, proposed local strategies and CAPEX (capital expenditure) requirements. ·Recommend and implement potential areas where additional revenue can be generated. ·Present lettings and additional services revenue plans to the Account Manager. Reporting and Planning · Report on the financial, service and tenant status at the site to the Account Manager on a monthly basis. ·Based on financial reports and management accounts, develop plans to strengthen areas of the business including new project works, space utilisation, gross margins and payroll to income. Team Development ·Recruit, monitor and coach the facilities team (circa 20 staff) in required standards of performance and service levels to ensure that department achieves the minimum standards as set within the company's Key Performance Indicators. Personal Competencies ·Attention to detail/completer finisher ·Good communication skills, tactful and persuasive ·Highly self-motivated and proactive ·Must be client and customer services focussed ·Ability to work under pressure, multi task, motivate, lead and delegate tasks to team. Hours of Work ·Full-time role (minimum core hours of 40 hours per week), working Monday to Friday but flexibility required to meet the needs of the business. Ability to travel to Paignton, Devon on a regular basis, plus attend quarterly management meetings at Langstone Technology Park, Havant, Hampshire. Benefits Package ·Market rate salary ·Discretionary performance related annual bonus (not guaranteed) ·6% non-contributory pension scheme ·25 days holiday per annum plus Bank and Public Holidays

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