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Page Personnel Finance
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Brighton, East Sussex
Customer Support Assessor
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
Our client is looking for a Development Officer to assess the knowledge and skills of our Customer Support team and provide coaching to support them to deliver an excellent customer service. You'll identify and implement continuous improvements. Client Details Well established business based in central Brighton are looking for a customer support assessor to help with their growing customer service support team on a 10month Fixed Term Contract Description The key responsibilities of a customer support assessor: Follow procedures and work within a quality assurance framework, escalating any issues or key decisions to be made. Deliver monthly quality assurance outputs in line with targets. Deliver coaching as required by the team and organisational priorities. Support the development of individuals and teams. Contribute to team projects. Profile The successful customer support assessor will have: Knowledge of working within a quality assurance framework and understanding of methodologies. Ability to communicate outcomes, coach and influence. Awareness of customer service call handling techniques gained through working in a contact centre environment. Ability to identify inefficiencies and make recommendations for continuous improvement Knowledge of planning, prioritising and delivering own work activities Knowledge of Data Protection Act/Freedom of Information principles Knowledge of identify training needs and delivering learning solutions Knowledge of performance improvement techniques,coaching and embedding gained through qualification. Job Offer £24,000 - £26,000