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Focus Resourcing
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Reading, Berkshire
Deputy Team Manager
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Job Type: Full-time |
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Overview
Our client is a prestigious pensions company who is seeking a Deputy Team Manager to join their Reading office. Work Management Daily monitoring of workloads / work allocation / prioritisation and incoming post Responsibility for service levels/meeting deadlines Identify any issues as they arise and make recommendations for any required changes. Be responsible for the implementation, delivery and coordination of all services with the appropriate departments to ensure services are delivered to the client in an agreed and timely manner. Various ad-hoc projects that arise. Pro-active in determining any other needs or concerns of the client and department and act on them accordingly. Encourage and implement ideas and suggestions for improving work methods Daily management of the workload of the team Provide technical advice to scheme members on pension scheme matters and scheme rules both verbally and in writing Dealing with technical queries and complaints as they arise Responding to member enquiries Client Management Dealing with enquiries from the client contact, consultants and Trustees Thorough understanding and application of DB scheme benefit structures, Trust Deed and Rules, HMRC and Disclosure requirements Reporting on service levels Work closely and effectively with all levels of the business to provide an effective and quality driven service to clients. Being a technical point of contact for clients when pension queries arise Attendance at meetings as required People Managemen Managing all aspects of the team to ensure that they are working as efficiently and effectively as possible You will develop, train and coach all team members, managing training needs in line with business needs Assisting other team members Checking and peer reviewing other team members' work Quarterly/Annual appraisals of team members as well as regular one to ones Assisting in the interview process when vacancies arise Actively performance manage individuals in the team to maximise their performance and identify training needs as appropriate Job Requirements Essential Minimum of 5 years' experience in a TPA environment, with a strong background in DB Pensions Administration, preferably DC experience too Minimum of 3 years' experience of people management Ability to make tough decisions, prioritise work and deputise effectively for the Administration Manager To effectively manage relationships with the client contacts, Trustees and internal consultants Excellent communicator IT literate with extensive knowledge of Word and Excel Excellent time management skills