General Assistant

Berry Recruitment ,
London, Greater London
More Details
Contract Type: Contract
Salary: £20,000 per annum

Overview

My client looking for 2 General Assistants on a temporary basis for 2/3 months - they provide independent living. You will be a back up for our staff, and what they need is some experience of working in sheltered accommodation with older people .| Its a generic role, mainly doing welfare checks and helping other staff. Start date to be confirmed Duration, two months but could be extended Rate, depending on experience £20k-£25k/ann Shift patter Monday-Friday 9am-4pm If you are interested, kindly apply online or/and call Maggie in the Kings Cross Branch on O2O8O518962. Hours of Work: 9am-4pm Monday to Friday based at one of the Charity. The post holder will be required to cover holidays and sickness for colleagues (other Scheme Managers). Core Duties and Responsibilities To be on duty during the prescribed hours and undertake management duties relating to the residents and the almshouse as directed by the line manager. Provision of Support to Residents Ensure that a consistently high quality of service is provided to residents at all times. Make daily welfare checks and contact with all residents, either personally or through the emergency call system. Respond to all calls received through the emergency call system or otherwise and take follow up action. Act as a facilitator on behalf of residents to ensure that they receive a good repair and maintenance service, the care and support services they require from statutory and other bodies. Ensure that all residents have up-to-date information regarding Hammersmith United Charities and the local community, e.g. contact addresses and telephone numbers of chemist, GP and advice centre; activities at the day centre; local club activities and outings. Provide welfare benefits information on an on-going basis and put residents in contact with the relevant bodies. If requested to do so by the resident, liaise with these bodies on their behalf. Recognise the care and support needs of the residents and take appropriate action including liaising with the relevant statutory and/or voluntary bodies, relatives or friends. Any such action should normally only be taken with the resident’s consent. Where a resident does not consent, but is thought to be at risk, similar action may be taken with authorisation of the line manager. Act as Hammersmith United Charities’ representative at case conferences or other meetings involving residents’ and potential residents’ care plans. Continually monitor the appropriateness of care and support services for residents and consult and liaise with on-site and/or visiting care staff as appropriate. Accurate records of action taken should be maintained. Liaise with head office and external organisations, on behalf of residents. General Duties Be aware of the content, and comply with, the organisation’s policies and procedures applicable to the post. Be aware of national policies affecting housing, support and health issues for older people. To comply with Health and Safety requirements in accordance with the Charity’s Policy. To comply with and promote the Charity’s Equal Opportunities Policy. Other Duties To undertake other duties as directed by the Head of Housing & Property commensurate with the post. Person Specification Experience Experience and knowledge of promoting equality, diversity and safeguarding. Essential Effective Communication - telephone / face to face liaison with a variety of organisations Essential Literacy ability to write basic reports and maintain accurate records Essential Knowledge of and experience of dealing with statutory bodies - social services housing benefit offices Essential Ability to organize a workload and prioritise tasks Essential Understanding of Older People and their needs Essential Skills Accurate record keeping Essential Remains calm in dealing with emergency situations and making sound decisions for an appropriate course of action Essential Ability to work with minimal supervision Essential Customer Care Essential Mediation skills - resolves problems, assessing individuals needs empathising with residents. Essential Organisation able to monitor delivery of services to residents Essential Administrative skills Essential Resourceful in promoting communal activities Essential Computer literate Essential Qualifications Satisfactory education up to GCSE standard Essential

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