Field Service Engineer

Ticketmaster ,
London, Greater London
More Details
Job Type: Full-time

Overview

The Field Services Engineer will be primary responsible for software and hardware installations and upgrades at both permanent and temporary client sites. In addition, you will provide 1st and 2nd line technical support to Ticketmaster's clients throughout the UK. Ticketmaster UK Limited, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, eCommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. WHAT YOU WILL BE DOING Installation and support of PC, thin client terminals, ticket printers, laser printers, chip & pin devices, access control systems and network hardware Installation and support at client sites and temporary locations Conducting regular maintenance checks at client sites Updating technical documentation Small to medium project delivery Act as a single point of contact for clients with technical issues Log all calls within the Service Desk call logging system Resolve incidents, services request and queries within specified service level agreement Support bespoke ticketing systems and access control hardware Troubleshoot basic server and wireless issues Escalate calls as necessary to senior level or internal departments Maintain the company Asset Database and track changes Liaise with 3rd party service providers to ensure technical and operational requirements are in place for temporary event installations Other technical duties as appropriate and necessary WHAT YOU NEED TO KNOW Knowledge of Windows 7/8/10 Experience of using Office 2010 Knowledge of Windows server 2003/2008/2012 Knowledge of remote access tools such as TeamViewer/PCAnywhere Experience in a Field Services role preferable Experience installing hardware and software at client sites Understanding of wired and wireless networks Excellent analytical and problem solving skills Ability to overcome obstacles Excellent communication and organisation skills both written and verbal Experience within a customer/client facing environment Interest in the Ticketing and Entertainment industry Experience of working on a busy service desk preferable ITL foundation qualification preferable but not essential Clean driving license YOU A highly motivated and conscientious individual Excellent communication and customer care skills with the ability to deal confidently with people on all levels A pro-active nature to include a flexible approach to hours of work and location of duties Excellent time management skills A calm, patient and professional manner Confident in dealing with client over the phone You are passionate about the latest technology Good organisational skills, with a high level of attention to detail Excellent interpersonal skills with a positive and flexible approach to teamwork Confident to escalate and issue or concerns in an appropriate and timely manner The ability to effectively manage conflicting deadlines for multiple tasks

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