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EllisKnight International Recruitment
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Reading, Berkshire
1st Line Technical Support - German Speaking
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
EllisKnight are partnered with a Global Business who are growing and are now looking for a German Speaking 1st line Technical Support Specialist based in their Eurpoean Head Office in Reading, Berkshire. The company is seeking a highly motivated candidate to provide support within the customer services unit ensuring excellent customer service is delivered to customers across the companies range of clients. The successful candidate will have excellent communication skills as well as experience in: Technical problem solving. Previous Helpdesk environments. Using call logging software. Working to tight deadlines when required. A willingness to learn about new technologies is essential and responsibilities will be varied however will include - Providing 1st line technical support; answering support queries via phone, email. Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment. Maintaining a high degree of customer service for all support queries and adhere to good service management principles. Investigating problems in systems and services. Allocating more complex calls to relevant 2nd level support personnel and pro-actively follows up status of open calls. We look forward to hearing from you.