Trainee 1st Line Desktop Engineer

Focus Resourcing ,
Reading, Berkshire
More Details
Job Type: Full-time

Overview

No parking due to central Reading location Our Reading client is recruiting for a Trainee/Junior desktop engineer to join their Reading team. This role will be located in the Reading head office and occasional travel to Wokingham, reporting to the IT Operations Manager. The role will be working alongside other experienced 2nd line engineers. Our client has some large projects coming up, office moves, system migrations and a large backlog of tickets to reduce down, which will mean the department will remain very busy for the next 18 months. Some of these projects will require you to travel to the Wokingham site to assist with deployments and configuration of hardware. The Service Desk is outsourced to a 3rd party provider who provide 1st line and infrastructure monitoring. There is a primary and secondary data centre which uses Hyper-V servers. Around 550 Virtual and 40 physical servers exist across the business. Main duties Working on tickets passed over from the Service Desk. Updating your tickets within the SLA Managing day to day IT stock and re-ordering as required WEEE waste collections Computer hardware builds and configuration Software installs and troubleshooting Assisting with meeting room equipment, telephones, conferences and AV equipment Essential Microsoft Windows experience The ability to think on your feet. Where there is no solution, research the problem and update the ticket / knowledgebase Well-presented and good communication skills A passion for technology with an aim to grow into a 2nd Line Desktop Engineer in the next 18 months-2 years Reliable, on time with good attendance Must be a team player and work with the various members of IT A can-do attitude is essential. If a user asks a question, the first response should not be no, we should always try to help where we can Microsoft office applications Desirable IT qualification, A/MCTS/MCP, GVNQ, Diploma, National Diploma, HND or degree in IT Office 365 administration experience Active Directory experience Knowledge of networking a computer/laptop Knowledge around IT security

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