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Bupa UK
,
London, Greater London
Relationship & Administration Lead
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
Client Relationship & Administration Lead Cromwell Hospital - Kensington - London Permanent £35000 fantastic benefits Full time - 37.5 hours per week Closing date : Friday 13th March 2020 We're a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. We believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier, happier lives, then look no further, Bupa could be the perfect match. About job area If you love helping and connecting with others, and want to make a positive difference everyday, then a role at Bupa is perfect for you. Patients are our top priority. We have belief in you to create opportunities for yourself, our people and our customers. What you'll be doing The Relationship and Administration Lead will be responsible for the delivery of an innovative, professional, high quality and efficient administration service to the International Patient Centre (IPC) and support the IPC Manager for driving forward our relationships with our Advisors and clients. The Team Lead will work collaboratively with the other Team Leads to continually seek ways to make full use of technology to improve processes and efficiency and to promote agile ways of working and reduce reliance on paper. What's a typical day? Administration Lead Supervising day to day operations of the admin and its team members (direct reports), as well as continually assessing the effectiveness of processes, developing, reviewing and improving admin systems, policies and procedures, ensuring that overall admin, Case management team, Appointments team, Inpatient Update team and Patient Relations team work together to provide high quality service to both the hospital and stakeholders. Conducts team meetings with other Team Leads and their reports to update members on best practices and continuing expectations in admin. Pro-actively develop effective working relationships with managers around the hospital to understand their needs and offer advice and solutions to problems and improve ways of working. Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. Relationship Lead Building & maintaining relationships with advisors/stakeholders and key individuals both internally & externally. Conducting business reviews to ensure customers/advisors are satisfied with their products and services. Alerting the IPC Manager to opportunities for further relationship development with key advisors. Attending meetings with Advisors to build relationships with existing accounts. Carrying out client satisfaction surveys and reviews. Help with the collation of referral statistics and KPI metrics to support the generation of month end reports. Liaising with internal departments to ensure client needs are fulfilled effectively. Who we're looking for? Previous sales experience with experience managing client relationships is essential. Strong organisational and multi-tasking skills. Exceptional communication, presentation & strong interpersonal skills. Strong ability to build rapport with customers and internal stakeholders. Is both a strong team player who works collaboratively in a multidisciplinary team and can work autonomously. Is flexible with the ability to work effectively under pressure and manage conflicting priorities. Strong consultative skills and ability to influence change and challenge existing procedures. Passion for providing excellent customer service. Hardworking with a strong work ethic. Resilient with a positive, proactive approach. We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in. Bupa is committed to making sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.