Regional Alliance Director

CBRE Group, Inc. ,
London, Greater London
More Details

Overview

We're looking for a candidate to fill this position in an exciting company . Accountable for financial performance of assigned account/s Indirectly leads the resources to deliver against the contract, managing scope interpretation as required. Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required Ensures fulfilment of “promise” to customer – sets tone and culture for the way the company delivers Engages executive involvement as needed to leverage the broader the company portfolio to introduce new scope & business pricing as part of delivering an integrated set of services Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client Demonstrates credibility and thought leadership, influencing business outcomes Manages enterprise wide client relationships at senior levels acting as an extension of the client’s executive management team Creates alignment between customer need & organizational delivery Manages issue escalation and resolution Account Growth Acts as an expert in customer’s business, culture and strategy by pro-actively contributing to the improvement of the client’s business. Supports growth of customer’s business through the development and execution of an Account Business Plan Influences the client’s planning and budgeting process to enhance value and optimize performance Represents the customers’ best interests externally and internally to the company Strategic interpreter of needs and identifier of new value-added services Accommodates, plans, integrates portfolio contraction & expansion Ensures the successful management of scope expansion & renewal activities Establishes and executes resource & people strategy Act as a champion of the Integrated Account model, working closely with the Global Leadership Team to deliver upon the combined the company commitments to the client. Acts as single point of contact for EMEA related communication to and from the senior client Act as team leader and be responsible for provision of all services that touch customer; manage escalation process Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within the company and executive leadership Manages in a matrix environment Manages Customer business changes that impact service delivery Part of the Global Integrated Leadership Team, and the Global FM Leadership team. Leads and manages in a diverse environment Multi regional responsibilities. Credible management of a large P&L Proven experience as a visionary leader High level of personal credibility, customer relationship management, networking and interpersonal skills Proven track record in the development & implementation of strategic plans Significant experience managing customer accounts across multiple regions Ability to effectively navigate in a matrix organization Exceptional collaboration skills Understanding of contracts and commercial models in the market Strong communication skills Industry knowledge and trends Consultative skills Ability to prioritize Interprets and manages risk Delivers results

People also viewed