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NETWORX
,
Dorking, Surrey
Customer Service Advisor x 2 (Part Time)
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Customer Service Advisor x 2 (Part Time) Dorking £22,000 - £23,000 pro rata Our client is currently looking for two part time Customer Service Advisors to join their Home Services team in Dorking. You will handle enquiries, supporting customers via telephone, email or online, delivering a high level of customer care. Being one of the first points of contact for customers, you will advise on billing, collection of water, wastewater, service charges and leakage / consumption. Further to this you will schedule work for mobile engineers across all departments and proactively handle complaints received. Having experience in a contact centre environment and call handling, you will have the ability to communicate clearly and effectively with customers. You’ll be familiar with the use of business systems to record customer contact and be competent using Microsoft packages. Each role would need to cover a Thursday or Friday and a Saturday or Sunday (8am - 5pm)