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Bupa UK
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Manchester, Greater Manchester
IT Technical Analyst 2nd Line
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
Technical Support Specialist Salford Quays Permanent £26,000 Full Time A bit about us Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. About the area you'll be working in From Finance and IT, to Marketing and People (HR) our support functions are the backbone of our UK operations. We may not deal directly with our customers, but we play an absolutely vital role in making sure that our customer-facing teams get all the support they need to deliver the very best service. What you'll be doing As a Technical Support Specialist you will provide second line customer focussed IT support to all users who have contacted the Service Centre ensuring that service levels are adhered to. You will maintaint a hight first-time fix rate when resolving incidents and requests, as far as possible. What's a typical day? You would ensure that tickets are kept updated in a timely manner and to a good standard. You will undertake any ad hoc tasks as allocated by the Service Centre Team Leader including travelling to other sites and occasional weekend project work. In adition to this you will be involved in other activity such as service introduction and business continuity testing. You will actively participate in team and department meetings to drive continuous improvement and improve business satisfaction. Attending desk side locatins when problems cannot be resolved remotely will be part of the job as well. Who we're looking for? Strong communication skills. Written, face to face and over the phone Good customer care skills and a proven record in customer facing roles Strong knowledge of Microsoft software including Windows 7 and Microsoft Office 2007 and above Strong knowledge of desktop/laptop hardware configurations Strong knowledge of Active Directory, Citrix, Configuration Manager, VOIP telephony and networking Good knowledge of Microsoft Server, Mobile Iron, mobile devices including Blackberry, Apple devices, Android and Windows Phone, NetApp Data Management, ServiceNow would be advantages Awareness of ITIL methodology MCSA Desirable Though we're looking for the above, if you feel you have the necessary experience, we'd still like to hear from you. What's it like to work here? As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. Our Salford Quays office is a brand-new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester. Benefits We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme. We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. If you'd like to learn more, please visit www.bupa.com We're a world-leading healthcare group, running care homes, health centres, dental practices and hospitals. At Bupa, we believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier and happier lives, then look no further. Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in.