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bct resourcing
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Reading, Berkshire
1st Line Support IT - Reading
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Position: 1st Line Support Location: Reading Salary: £30000 - £33000 per annum Our client is looking to recruit a 1st Line Support to be based in Reading. The Role & Responsibilities: Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior Ensure all calls are logged into the help desk system and progress notes are added to all calls Proactively managing problem calls through to completion in a timely basis Proactively working to improve internal processes Identification of potential opportunities to replace or implement new solutions Key Skills and Experience Very good English communication skills. Great customer service skills. Strong knowledge of Microsoft operating systems with emphasis on Windows. Strong knowledge of the Microsoft Office suite. Self-motivated, well organised. Good IP networking skills. To apply, please use our standard online application form by clicking the Apply button below.