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Biggleswade, Bedfordshire
Service Controller
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Job Type: Full-time |
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Overview
Service Controller Reports to: After Sales Manager Based at: Biggleswade Excellent package/benefits - 45 hour working week (Mon to Fri) This is an opportunity to work for a Global supplier of specialist machinery. To be considered ideally you will have experience of working within an environment where you have co ordinated Engineers or Fitters etc before. Objectives: The role contributes to the success of our client by offering effective customer service through clear communication with Field Service Engineers, ensuring parts and services are provided in a timely manner whilst ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership. To ensure compliance with the Company’s Health& Safety Policy, Environmental Policy and Quality system. Key responsibilities and accountabilities, includes but not limited to:- Monitoring and recording of machine hours to ensure regular maintenance of machines is carried out Liaising with customers to schedule maintenance / servicing of machines Following scheduled maintenance ensuring defect correspondence is sent to customers in a timely manner Takes the lead to communicate with Field Service Engineers to compile and prepare estimates for secondary work reported from services Ensures warranty/exchange and new parts are returned within a set time frame following a process for correctly logging and storing them Using the LIDOS system, is able to determine tooling and spare parts requirements for field service engineers Follows a consistent process to raise sale orders and warranty orders purchase requests Monitors courier deliveries and informs relevant individuals of missing or incorrect parts Develops and maintains good relationships between them self, customers and suppliers, internal departments and colleagues Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems Maintains a personal image that portrays and promotes the professionalism of the business at all times Continually maintains close communication with Field Service Engineers, internal departments, suppliers and customers to keep them advised of the progress of jobs and any outstanding work Effectively maintains clear and transparent communication through telephone conversations and email with all internal and external customers Maintains an organised system of work, ensuring filing and documentation are handled in a timely manner and logically filed Any other duty as required by management commensurate with the post