Service Desk Analyst

HRC Recruitment ,
Edinburgh, City of Edinburgh
More Details

Overview

Are you a Service Desk Analyst that is looking to move to a company that values its training, benefits and puts their employees first? This is a 6-month FTC based in Edinburgh with a chance of getting extended/going permanent depending on business requirements. You will be rewarded with an excellent benefits package and a salary of up to £23,000 per year. Responsibilities for the role: • Log and track all calls to Service Desk; • Ensure all problems are dealt with efficiently and courteously, minimising user disruption; • Ensure new fault resolutions are documented and fed into knowledge base; • Provide support to the IT Projects team, Development team and Business Change; • Specialise in all MS applications including all versions of Office; and • Monitor and report on system status including back-ups and escalations. To be considered for this role, you will need: • Microsoft Windows 7 / 10 (and ability to learn about and offer support on future versions); • Active Directory; • Microsoft Office; • Thin Client Desktop & laptop builds • Microsoft Exchange. Interested? Please apply with your up to date CV or email This job was originally posted as www.totaljobs.com/job/89767667

People also viewed