Service Desk Support Analyst

Capita ,
Mansfield, Nottinghamshire
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Overview

Become a Service Desk Support Analyst with Capita Intelligent Communications in Mansfield, Nottinghamshire: An excellent opportunity for a Service Desk Support Analyst to join our team to provide day-to-day administration and support of our IT Service Desk; ensuring all requests into the department are accurately logged, categorised, prioritised, assigned and escalated where appropriate to ensure best possible service be delivered to all users. What you will do: Day-to-day administration and support of our organisation's IT infrastructure, including but not limited to PCs, servers, virtual environments, mobile devices, peripherals, LAN & WLAN across organisational sites. To assist in the smooth running and security of the network, implementing preventative maintenance techniques where appropriate. Liaise with suppliers of hardware and software where appropriate. Knowledge System hardware and software maintenance. Assist with the repair of hardware or arranging for the repair of hardware. Serve as a point of technical support for all users. Provide guidance and/or deliver training to users when appropriate. About you: Proven experience of working within a helpdesk/ service desk environment. Knowledge and understanding of networks and networking concepts. Knowledge and experience of supporting a Windows 10 environment. Knowledge of basic server infrastructure support Knowledge of the Microsoft range of products. Ability to work in a team environment Ability to learn new skills quickly with little supervision Superb communication and interpersonal skills Ability to handle high stress and pressure situations Strong problem solving and program execution skills Self-motivating Ability to understand the big picture - can step back and understand the context of problems before applying analytical skills to address the issues Demonstrable ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner Process oriented Attentive to detail About Capita Intelligent Communications (CIC) Capita Intelligent Communications can help businesses with their digital journey. By automating their internal business processes and introducing solutions that bridge their existing IT infrastructures, they can deliver scalable changes that provide immediate impact without the headache of significant upfront investment. They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. What's in it for you? A competitive basic salary 23 days holiday (rising to 25 days after 2 years and to 27 days after 5 years) Pension, share save scheme, holiday buy and plenty more Don't underestimate the fact that you'll also be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless What we hope you will do next Help us find out more about you by completing our short application process - click apply now. This job was originally posted as www.cwjobs.co.uk/job/89955160

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