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Allianz Insurance
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Brentwood, Essex
Customer Service Representative
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Job Type: Full-time |
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Salary: £20,962 per annum |
Overview
An exciting opportunity to join a leading global financial services organisation has arisen in Brentford Get yourself onto the career ladder in customer services and into an organisation which supports and encourages development and progression, whilst working in a supportive and social environment Our customers are at the heart of everything we do and we are looking for people with a passion for great customer service. Petplan offers quality insurance for loved pets and so we are looking for someone who is empathetic, friendly and professional to be able to deliver the high level of service our customers expect. We offer 4 weeks of excellent training to give you the knowledge to be able to help our customers. You will be dealing with a wide range of general enquiries including new business, policy renewals and complaints. You will also be required to promote and upsell additional features relating to each customer's policy. What we can do for you: Competitive salary £20,847 plus annual bonus Attractive pension scheme (up to 10%) 22 days holiday (plus your birthday off) with an additional buy and sell option Staff discounts with over 100 providers and high street stores Social Activities for you to get involved in Free on-site gym Career development and progression opportunities Hours: We are not open on Sundays All we ask for is flexibility and reliability. Our operating hours are: Monday to Friday 8am-8pm and Saturdays/Bank Holidays 9am-5pm (you will work 2 in 4 Saturdays - when you work a Saturday or a Bank Holiday, you will get time back in lieu). You will work a variety of fixed shift patterns totalling 37.5 hours a week. Skills and Experience: Good level of competency in Maths and English A passion for pets and animals Excellent communication skills and a passion for customer service Positive attitude and professionalism Able to listen and understand customer's needs and find solutions Additional Requirements: At Allianz we believe that the difference in our people makes the difference to our business. We're committed to removing any barriers in our recruitment process so if you're having difficulties with your online application or any other stage, please contact us. For external applicants only - Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.