Insurance Customer Service Adviser

The Recruiter Specialists are working on behalf of our expanding Client who is seeking for an Insurance Customer Service Advisor Ideally you will have a minimum of one years previous Insurance experience, including a proven track record in dealing with motor and/or household insurance. Responsibilities: Responsible for the efficient handling of customer enquiries and for the delivery of accurate and informative mid term insurance quotations and amendments to existing customers policies To maintain a high level of motivation and strive to, and achieve monthly departmental targets To offer a high standard of customer care to existing customers over the telephone and within the office, and ensure that each enquiry is dealt with in a comprehensive, complete and professional manner To liase with insurers regarding underwriting terms and requirements, to perform appropriate administrative procedures in accordance with company guidelines and produce accurate and professional correspondence including letters, emails and memos for customers and underwriters To generate and send out certificates and continuation cover note’s as required To interpret and implement all cross-sell opportunities, and promote awareness of the range of products and services that the Company offer Requirements: Focus on customer care and excellent communication skills are essential Excellent telephone manner and call handling techniques are required Attention to detail and ability to communicate and correspond professionally with all customers Ability to perform efficiently and effectively working under pressure in a call centre environment Ability to work and participate as part of a team in order to meet personal and team service targets Excellent benefits package If you feel you have the skills and experience then please submit your CV for the Hiring Managers attention. For further information please contact Su Partridge FIRP The Recruiter Insurance Specialists are acting as a Recruitment Agency