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CLD Recruitment Ltd
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Leeds, West Yorkshire
Contact Team Advisor
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Job Type: Full-time |
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Salary: £15,000 per annum |
Overview
Customer Service Advisor Salary - £15,000 - £16,000 DOE Location Leeds We are recruiting for a customer service role to join a leading law firm in Leeds City Centre, this is a fantastic opportunity It is essential that you have worked within Customer Services previously preferably within a high volume environment, however my client will also consider applicants from a retail background where customer services is paramount, the key element of this role to be professional, personable and patient whilst dealing with clients, complaints and queries. Main Responsibilities To be the central point of contact for all complaints that are made to the unit, investigating, evaluating and managing each one to ensure that the firm handles all complaints (both written and verbal) in a fair and transparent way. Evaluate each complaint and determine an appropriate course of action and where appropriate, redress. This will typically involve reviewing and assessing the client file and comparing case notes etc against our SLA's, in order to understand the merit of each complaint and where necessary to mitigate against it. Co-ordinate, lead and manage all complaints in accordance with the Complaints Handling Policy, moving through the appropriate stage(s) of the complaints procedures, working with managers and colleagues so that complaints are resolved at the earliest stage and, where appropriate, advising senior managers on appropriate forms of redress where complaints are upheld. Ensuring that appropriate systems are in place so that all complaints are processed and resolved in a timely, fair and transparent manner.