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Pontoon
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Edinburgh, City of Edinburgh
Service Desk Analyst
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Job Type: Full-time |
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Overview
Duration : Ajilon Consultant (See below) Location: Edinburgh Start: ASAP Salary: £Strong PAYE salary plus extensive benefits (as below) Ajilon is part of the Adecco Group, a Fortune Global 500 company and one of the largest resourcing and recruitment companies in the world. Our client, a leading Financial Services client based in the city centre are seeking a Customer Service focused individual with an interest in developing a career within IT Support. The role of Service Desk Technician will be to handle inbound calls from customers across our client's business units to resolve and escalate first line technical issues whilst delivering a first class customer service experience To be considered you will be able to demonstrate the following; Accomplished Customer Service background Ambition to learn and develop IT/Technical Skills is required Experience of working within a call centre / telephony customer service environment Will be very customer satisfaction focused and be used to working to SLA's Please note, the team currently work in a rotational shift patterns therefore it is imperative you are able to work outside normal business hours Ajilon Consultant You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be a permanent employee onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot