Product Features
Blog
Contact Us
Sign In
Technet IT Recruitment Limited
,
Hemel Hempstead, Hertfordshire
IT Support Engineer
|
|
Job Type: Full-time |
|---|
Overview
Onsite IT Support Associate Engineer Overview: In this customer service focused role, the IT Service Desk Engineer puts the customers first and provides an excellent customer experience to each employee. In this role, you will ensure proper computer operation and system access, so employees can accomplish business tasks. Requirements: Handle Project assignments with supervision. Desktop computing environment consists of Windows 7/10, MAC OS, and iOS. Provide Tier 2 support for escalated requests from Remote Service Desk Technicians in a courteous and professional manner. Manage escalated incidents and resolve the incidents working with Remote Service Desk team to capture details in knowledgebase articles for future reference. Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications sometimes using remote access technology. Access software updates, drivers, knowledge bases, diagnostics utilities, and frequently asked question resources on the Internet and internal knowledge base to aid in problem resolution. Active Directory administration. Provide VPN connectivity support for remote personnel. Support all network printers and desktop peripherals. Experience with supporting VLANS, DHCP, DNS, Security policies, Layer 7 firewalls, and site to site VPN’s. Qualifications: 1 - 2 years relevant End User Tier 2 support work experience. 1 - 2 years with LAN\WAN networking. Good customer service skills. Experience working in a team-oriented, collaborative environment. Knowledge of computer hardware, including laptops, desktops and peripherals (PC & Mac). Experience with desktop (PC & Mac), server, and mobile operating systems (Windows 7/10, MAC OS, Windows Server, Android and iOS). Application support experience with Office 365 Business Applications and Services, MS Office, Outlook, One Drive, SharePoint, Teams, etc . Experience supporting Global Protect, Symantec Endpoint Protection, and various Adobe products. Experience using ServiceNow for Incident tracking and Asset management. Knowledge of JAMF for Mac management and imaging. Knowledge of Microsoft SCCM for PC management and imaging.