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Lawson Chase
,
London, Greater London
Head of Account Management EMEA
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Job Type: Full-time |
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Overview
Seeking: Head of Account Management to join an independent financial research company, focused on private equity firms, hedge funds and strategy consultants. The Role This role is not for someone without ambition and considerable drive You will already be ‘battle-scarred’ and hardened to the challenge of selling subscription services in a highly competitive market to extremely demanding clients across all product lines throughout EMEA. You will gain enjoyment from, and have a deep understanding of client relationship management as well as finding innovative ways to embed the company within a client’s organisation. As a superlative coach and leader, the successful candidate will take responsibility for overseeing the EMEA Account Management function. Key Responsibilities Managing and developing a team of Account Managers and Associates Identify areas of improvement to provide training and development to all team members in the London office Assisting employees with negotiating commercial terms with clients, identifying and building relationships with influencers, sponsor users, decision makers and budget approvers Working closely with the Research, Product, and Account Management teams to proactively push product to individuals within the client base who have not previously been consumers of company services Mitigating account attrition by proactively identifying at-risk accounts and develop a turnaround strategy Working closely with the product owners along various business units to set regional usage targets and priorities Lead change management, proactively identify bottlenecks and propose solutions Working closely with other international offices to maximise growth for the firm and reach internal profitability targets Skills & Experience Strong ability to lead a team of Account Managers with various levels of experience Demonstrable skill in successfully training, developing and coaching employees in all facets of Account Management life cycle including: client relationship management, commercial negotiations and account strategy An understanding of the private equity, hedge fund and mutual fund investment process Experience managing multiple accounts within a subscription-based business model Proven expertise in creating and implementing successful account planning strategies Client management skills incorporating a customer-centric attitude, and excellent communication and interpersonal skills Experience managing multiple accounts within a subscription-based business model Strong motivation and flexibility is required in order to function in a fast-paced environment A self-starter, with a diligent and proactive approach to their work with demonstrable evidence as a business partner to a variety of stakeholders Able to work well within a team, under pressure and with a positive attitude Qualifications Hold an undergraduate degree A minimum of five years’ professional experience working within the financial services industry At least three years of experience managing successful Account Management teams The successful candidate must, by the start of the employment, have permission to work in the UK