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Precise Placements
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London, Greater London
IT Services Manager - Team Management, IT Services, Service Delivery, IT Operations
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Job Type: Full-time |
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Salary: £75,000 per annum |
Overview
IT Services Manager - Team Management, IT Services, Service Delivery, IT Operations Our leading law firm client are looking for a self-starter and proven IT Services Manager with a strong operational background, who also has a strong eye for recognising and resolving areas for improvement. The right IT Services Manager (Team Management, IT Services, Service Delivery, IT Operations) will oversee the Technology Services Operation encompassing Technical Desktop Support and Audio-Visual Services, Asset Management, Procurement and BAU/GPG Projects, with Budgetary and Key Vendor Management responsibility. On a day to day basis this role will provide oversight to the different functions, providing a point of escalation both in core business hours and out of hours. Senior point of escalation for operational or P1/P2 incident issues within the Technology Services and Audio-Visual teams for the London and Newcastle region. Accountable for both reactive or proactive communication for system issues or BAU/GPG projects. Prioritise, plan and deliver projects, managing stakeholders through the entire lifecycle. Accountable for Vendor Management engagement and where applicable, service reviews. Responsible for managing and tracking annual budget allocation for cost centres with the Finance Department to review annual and quarterly forecasts, budget plan submissions and unbudgeted cost impacts. Accountable for Assets tracking and Procurement for the London and Newcastle region. Establish, build and maintain key, trustworthy relationships with key stakeholders within IT and the Business. Actively engage with peers in the Global IT network and encourage collaborative working to address issues and standardise solutions. Ensure that all aspects of existing or planned IT services required are planned for, facilitated and managed at optimum availability and reliability. Assessing, selecting and developing talent who demonstrate the organisations leadership competencies to ensure a diverse and competent organisation. Provide strong leadership to onboard, develop and retain team members. Demonstrate strong and fair leadership by example. To encourage collaborate working in a structured manner where results are delivered. Accountable for ensuring performance and results of team(s), develops and implements operating procedures to measure team efficiency and effectiveness. Through the usage of data and metrics, deliver continual service improvements to ensure the most efficient operation is always running. Responsible for quality checking and auditing of work carried out by Technology Services staff. Ensure that problems, questions and requests are escalated as needed, to the Regional Technology Manager, offering solutions or ideas for resolution. Leadership Expectations Exceptional team management and leadership skills, with a proven ability to develop and lead large operations teams in a client service-focused environment. Highly effective communications and exceptional customer service skills; ability to communicate clearly, credibly and diplomatically with all levels in an organisation and build effective internal and external client relationships is critical. Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work. High comfort level with sometimes stressful client requirements. Ability to listen effectively and maintain professionalism under pressure. Strong relationship skills and an understanding of different ways achieving outcomes, with business and IT teams, using both business and IT terminology. Strong problem solving and entrepreneurial skills to drive solutions to completion. Proven Budget and Vendor Management skills. Skills and Experience Able to act as a bridge between both technical and non-technical teams. Thorough, problem solving mind with strong analytical skills around process and procedures and how to apply. Experience managing complex operational IT issues. An understanding and experience of interacting with ITIL processes such as Change and Problem Management.