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Link Asset Services
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Exeter, Devon
Deskside Support Engineer
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Job Type: Full-time |
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Overview
Company Description We are a fast growing, dynamic business with market leading positions across our areas of expertise - funds, market services, corporates and private client, and banking and credit management services. With offices across the UK and Europe we are part of Link Group who are headquartered in Australia. A truly global organisation, Link Group provides us with a strong platform to realise our growth ambitions and continue to build on our success. You can play a key part in this - at Link Group we recognise the importance of supporting and developing our people, so we listen to colleagues, train our teams and invest in great working environments. Add to that a culture that champions respect and integrity, a diverse and inclusive colleague base and a commitment to positively influence the communities we work with and you’ll get a flavour of life at Link. At the bottom of this role advert, you’ll find more information on why you’ll enjoy working with us… Job Description An opportunity has arisen for an experienced Deskside Support Engineer to join our IT team based in Exeter. In this role you will be responsible for providing end user hardware, software and infrastructure support. You will work closely with the End User Support Team to to provide second line operational support and ensure timely and efficient resolution of incidents and service requests. What being a Deskside Support Engineer involves: Efficient and effective delivery of second line operational support including (but not limited to) desktop and client support, local server and network support, desk-side delivery and training of end users Collect and maintain accurate, detailed information about all support tickets assigned to you in the ITSM tool to provide relevant information to other IT support teams and facilitate effective service management reporting Own and resolve tickets raised via the Service Desk using the incident management and request fulfillment processes Proactively support the investigation of problems and help identify workarounds, fixes and root causes. Implement solutions as agreed with the End User Support Manager and Problem Management Team Manage user relationships and engage with the Service Delivery Team and third party providers as required Qualifications Skills and Qualities you will need: Excellent understanding and awareness of technology Good understanding and awareness of ITIL tools and processes Demonstrable experience of providing support in a similar role Customer focused Strong interpersonal and communication skills Additional Information Link Group’s purpose statement 'Together we achieve’ reflects how much we value working together: with each other; with our clients; and with third parties, to help everyone achieve success - both personal and professional We have an ongoing commitment to career progression, training and education as well as a competitive compensation and benefits package that under pins this. At Link, you’ll find we support achievement and celebrate success. So, if you want to be a part of this, click the 'I’m Interested’ or Apply button…