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Kantar Group Limited
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London, Greater London
Regional Service Lead - Western EMEA
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Job Type: Full-time |
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Overview
To lead Kantar Technology Service Management within the specified region, assuring 3rd party performance. Accountable for end-to-end service management and deliver changes to services with minimal disruption to the business. Nobody knows consumers better than Kantar. Providing insight and inspiration to help clients flourish in an extraordinary world, we bring together 9 of the world’s leading research, data and insight brands. Our global team of 30,000 people in more than 100 countries delivers specialist insight, business strategies and consultancy support. KEY OUTCOMES Maintain excellent relationships with key stakeholder groups across the Region. Provide leadership, communication and regular interaction to continually take the pulse of IT services, service delivery and changing business needs. Collect and detect changes in IT service business demand and input to global service design Ensure appropriate communications effect change on user base across region Qualify NSSRs and cost ownership Business advocate to drive stabilization and continuous improvement Ensure the landing of service transformation across the region Verify service operations against stated SLAs and OLAs, ensuring the outsource provider takes corrective actions when performance falls below the contracted service levels. All aspects of regional crisis management: escalation, disaster recovery and business continuity planning. CAPABILITIES Strong communication and influencing skills to create relationships at executive level. In-depth experience and knowledge of managing 3rd party outsource providers. Strong customer facing skills and ability to gain respect of senior stakeholders. Excellent leadership and people skills. Customer focus driven with a commitment to ‘do the right thing’ Lead with positive intent Ability to challenge and clarify understanding of issues and solve complex problems Be a strategic thinker A passion for building and leading high-performance teams Ability to communicate, motivate and influence at all levels JOIN US At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.