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Avanti
,
Farnborough, Hampshire
Technical Support Analyst
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
We are looking for a Software Support Analyst working with one of our clients based in Farnborough. You will be required to work as part of a team supporting SaaS products for the aviation industry. Your role will be within the customer success team, and you will be logging, answering and managing support requests through to resolution. You will need to have a good understanding of cloud software architecture and the ability to create SQL scripts and write software reports. Your daily role will revolve around handling issues via email, telephone, and portal, you will be responsible for liaising with the development team to escalate issues and to ensure issues are solved. Key Skills; Understanding of cloud-based SaaS products SQL Ability to create reports with SSRS / PowerBI desirable Experience with Cloud Service Portals - Azure Would be great if you also have the ability to analyse code (C#, Javascript, Html) You will be joining a company that is going through growth and has a very robust plan for the future to deliver high-quality cloud-based software to the market. You will benefit from onsite parking, 5% matched pension, travel insurance, health insurance, income protection, death in service insurance, and an initial 23 days holiday (plus bank holidays) increasing after a years’ service. Due to the current situation with social distancing, the interview process will be 2 stages, first via voice call and then if successful a longer video call.