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Ritz Recruitment Ltd
,
London, Greater London
IT Helpdesk Manager - 8 Month FTC
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Salary: £35,000 per annum |
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Overview
My client, the UK’s leading Diagnostic Medical Pathology organisation are looking for an IT Helpdesk Manager on an initial 8-month FTC. Main duties for the IT Helpdesk Manager include (but not restricted to) Manage helpdesk team members such as perform annual reviews, training plans are produced and reviewed on a monthly re occurrence. Assist in the recruitment process for new members of staff in the team Weekly meetings with IT Ops managers and the CIO to provide updates and work on KPI’s for helpdesk tickets realised. Produce reports and stats when required for IT Dept. Ensure excellent communication and feedback is provided at all time to customers in relations to their logged IT issues. Budget control and awareness to cover IT office admin when required. Candidates suitable for the IT Helpdesk Manager must have 3 years’ experience in helpdesk and incident management ideally with a small to medium sized team. Excellent written and verbal communication is key and to work on your own initiative and as part of a team. Strong working knowledge of Microsoft word & Excel. Able to take minutes and report writing. A little bit more about my client. They are the largest independent medically led laboratory diagnostic services in the UK. They provide their customers with the laboratory information required for diagnosis and treatment of medical disorders. Their clients including some of the highest Medical specialists worldwide. If this IT Helpdesk Manager role sounds ideal for you, what are you waiting for? Please send your CV to: We look forward to hearing from you and discussing your skills for this application. Ritz Rec Emp Agy.