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MTrec Recruitment and Training
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Newcastle upon Tyne, Tyne and Wear
Customer Service Agent - Inbound
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Job Type: Full-time |
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Overview
MTrec Recruitment are looking for Inbound customer support / technical advisors to work in their call centre based in Newcastle. This position is a full-time permanent position for the right candidate. Experience in a call centre is advantageous, however not essential as successful candidates will be fully trained when they start employment. The Role: What can we offer you? • A bright, modern, place to work with excellent staff facilities. • We are based on the outskirts of Newcastle, with excellent transport links. • Spend your lunch breaks in the onsite café • Take advantage of benefits and discounts with local and national suppliers. • Look after your future with our company pension scheme. • Hard work and dedication are rewarded at our annual company awards ceremony. • Develop your career in a global company of over 225,000 employees across more than 40 countries Your day to day role: As a Customer Support Advisor, you will be working on behalf of a leading telecommunications provider, taking calls from their customers and helping them with any technical problems or account queries they may have. Using the systems and diagnostic tools provided, you will walk the customer through said query with the view of fixing that issue the first time. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time. Have you got what we’re looking for? Proficient at navigating the internet and has ability to take on and assimilate technical knowledge. 6 months Customer Service Skills Hours: Monday to Friday between 8am and 10pm. Saturday and Sunday between 8am and 9pm. 1st week 3x12hr shifts, 2nd week 4x12hr shift. Salary £17,680 (£8.50 per hour) To apply please send CV to craig.batey mtrec.co.uk