Customer Service/Aftersales Consultant Travel Industry

Travel Trade Recruitment ,
Manchester, Greater Manchester
More Details
Job Type: Full-time
Salary: £16,000 per annum

Overview

Excellent opportunity to join a leading Tour Operator in their Manchester city centre offices, working in their busy After Sales/Customer Service Team If you have previous Tour Operations experience, along with excellent customer service and administration skills, this a great company, in a great location, paying a salary in the region of £16kpa - £18kpa and with great Monday - Friday office hours JOB DESCRIPTION: - As an aftersales/customer service consultant you will be supporting the reservations department and dealing with all post booking queries. - You will be dealing with suppliers, direct customers and the trade on a daily basis. - Solving any problems and queries that may arise - Upselling and adding extras onto existing bookings to increase booing value - Dealing with customer amendments and cancellations - General administration duties - Ensure all queries and issues are dealt with in a helpful and precise manner ascertaining requirements. - Providing excellent customer service throughout EXPERIENCE REQUIRED: - Previous Travel Industry experience, ideally within Tour Operations , and within an operations, administration, or customer service department. - Strong worldwide geographical knowledge - Working knowledge of a GDS is an advantage, but not essential. - Attention to detail and the ability work under pressure - Excellent problem solving skills. THE PACKAGE: The successful candidate can expect a salary in the region of £16k pa - £17k pa dependent on experience, along with additional benefits. INTERESTED?? Please follow the link to apply or send your CV to or call Gemma for more information

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