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Cision UK
,
London, Greater London
Client Support Executive
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
The Role: As part of a fast-paced team, the Client Support Executive is responsible for assisting our clients with any queries they have whilst using our suite of products. Acting as the first point of contact, you will be required to be knowledgeable about our products to enable you to advise clients and resolve issues quickly. To achieve the highest level of service, this position will also include administration duties. Your primary focus will be helping our existing customers. What are we looking for? The successful candidate will have previous experience of supporting customer requirements in a fast-paced business to business environment. You possess excellent telephone skills and build rapport with customers quickly and effectively. You will also have a keen eye for detail coupled with excellent problem analysis and problem-solving skills. Essential Skills and Experience: Customer service Working autonomously Ability to communicate professionally via email and phone Working towards and reaching targets Aptitude for solving problems If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you As part of our application process shortlisted candidates will be invited to complete a 20-minute VIDEO INTERVIEW at a convenient time - This will give you the perfect opportunity to tell us what makes you tick in a way that a CV in isolation can’t Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success.