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High Finance Limited T/A HFG
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Billericay, Essex
3rd Line Technical Support Analyst
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Job Type: Full-time |
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Overview
A growing IT Service Supplier is looking to hire a 3rd Line Technical Support Analyst who has a consultative approach and can deliver a five-star service to their valued customers. KEY RESPONSIBILITIES Work as part of the Service Desk team and independently Assist with the management of projects including domain / office 365 migrations Consulting with customers on projects system Deliver above and beyond on SLA's Provide responsive on-site & remote support to a 3rd line level Develop a high-level understanding of our core products Gain a high-level understanding of our customers and their specific requirements Accurately record necessary information into our Service Desk KEY REQUIREMENTS Proven track record in excellent customer service High level of attention to detail Excellent Microsoft Server Operating System knowledge (2008, 2012, 2016 and 2019) Excellent Microsoft Desktop Operating Systems knowledge (7, 8 and 10) Experience with Cloud Technologies (Azure, Amazon AWS) Experience of Virtualization solutions (Hyper-V and VMware) VoIP Telephony solutions (3CX ideally) Experience of Microsoft Office 365 core products & migrations Backup technologies (Veeam ideally) Experience of Firewalls and general Networking (FortiGate ideally) Experience of Remote Monitoring and Management Systems (RMM) Do you have a proactive and preventative approach to delivering technical solutions? With previous 3rd line experience and a genuine passion for managing domain and Office 365 migrations with Networking & Server knowledge and exposure to FortiGate firewalls a big plus.