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Focus Resourcing
,
Grays, Essex
Service Desk Operator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Our client is seeking a methodical and organised individual to their team as a Service Desk Operator in their fully established and reputable company. The chosen candidate will be given the responsibility of organising the jobs for each of the engineers, so a candidate with the desire and ability to work outside of their comfort zone would do well. Hours of work: Monday to Friday 9:00am - 5:00pm Annual salary: £19,000 - £25,000 DOE This position predominately focuses on the scheduling of the companies Engineers. Logistically scheduling them to attend the company's client's site and to complete the essential work. Assisting other team members wherever necessary Organising engineer's workflow in their allocated postcode area to ensure efficiency and productivity is at its peak Working in a quick paced and bust working environment Sourcing and ordering parts/supplies from the necessary/best priced retailers Making sure the appropriate people and equipment arrives at the designated site on time and to the client's requirements Speaking with engineers and customers daily, both by phone and by email Taking breakdowns and reports of each job and arranging the engineer's attendance Other ad-hoc administrative duties It is essential the chosen candidate has: Impeccable communication skills, both verbal and written Can work well with a team of colleagues whilst remaining focused on the customer Have a pro-active work approach Can remain organized and calm in busy situations PC Literate Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.